Frequently asked questions
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HONG KONG - free delivery to any local address in Hong Kong.
INTERNATIONAL SHIPPING is available. Please contact Imelda to provide you with a shipping quotation.
IMPORTANT! - please take care to provide the correct shipping address. Should you not receive your order as a result of an incorrect address, this is the responsibility of the buyer.
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Buyers are responsible for any customs and import taxes that may apply. The seller is not responsible for any shipping deliveries that may be affected by customs, transfers from Hong Kong to the local carrier in your country or air and ground transportation strikes or delays, natural occurrences, nor any extra fees, customs or back end charges once the package has exited Hong Kong.
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No returns or refunds are offered for any art pieces. Please be sure of your purchase before payment.
Should there be any damage in transit, please contact the seller within a week of receipt so a solution can be found.
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Please note that measurements may vary slightly from indicated artwork sizes.
Wood is a natural product with unique grain, knots, holes and cracks. Along with wood purchased from hardware stores, recycled and reclaimed wood is also used wherever it can be found, and it could have old nail or screw holes left, as well as other quirks. All these unique qualities are intentionally incorporated into each art piece.
Pieces are suitable for indoor use only.
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The hardware on the back of each wood art piece usually allows display in both portrait or landscape orientation, depending on the artwork. Any wire attachments are rated appropriately for the weight of the particular art piece.
Some of the wood art pieces are very heavy. For safety, when hanging these pieces, drill into brick or concrete. For drywall installation it is recommended to align anchors with studs.